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Join me in Cincinnati, OH, for Clifton Fest Saturday, Sep 13!
Welcome to the Frequently Asked Questions page!
I've tried to think of all the questions you may have about the business and site. I also realize some of you may be familiar with glass fusing, and many of you are not. Here are some of the FAQs I get about the process and my shop.
Q: Why are some items "free" on the site?
A: Many of my items are bought as gifts. When an item sells, I set its quantity to zero and change the price to $0.00 so the recipient won't accidentally see the price. Eventually it will be removed from the sale site and added to the Treasure Chest.
Q: What do you make?
A: I make a of variety of fused glass items from pendants to ornaments to functional art for household entertaining and decor.
Q: How do you make them?
A: I use a process called fusing. Fusing involves heating the glass to very high temperatures in a kiln to melt it followed by careful cooling to minimize stress and impart some strength. Click here to see more information.
Q: How do I know when you have new items?
A: The best way is to sign-up for the newsletter. Those on the list get news and discounts first.
A: You can also click the link below to go to my Facebook page. Like and follow me to know when something new is happening.
Q: How do I order?
A: Click Shop Now or visit the How to Order page for details. You can buy all items from this website by clicking Shop Now.
A: A very small number of items are also on Etsy. Email me to arrange local pickup for any Etsy items, and do not order on Etsy.
Q: What about shipping?
A: We're excited to offer FREE SHIPPING on all items! Note that if you are in the Cincinnati, OH, area, please choose local delivery/pickup. It's faster for you and easier for me.
Q: Can I pay using any credit card?
A: If you order through the website you can use most credit cards, Apple Pay and Google Pay. You can also email me directly to use PayPal or Venmo. In-person sales are by cash, credit card, Apple Pay, Google Pay, PayPal or Venmo.
Q: How heavy is a glass pendant?
A: Pendants range in weight from less than half an ounce to just over one ounce. Earrings are about 1/10 of an ounce.
Q: Can you make something just for me?
A: If you have an idea of what you would like, contact me and we can explore your dreams.
Q: Can I return an item?
A: Returns of items in original condition are accepted within two weeks of the purchase date. The customer is responsible for any return shipping fees.
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